About Me

03/2023 - Current

Strategic Relationship Director [VC3]

Business leader dynamic multi-department team providing exceptional client experience as part of an industry leading MSP. Focus on small to medium size organisations in creating tailor-made IT infrastructure and cyber security solutions. Emphasis on client development, revenue/MRR growth, and exemplary service. Oversight of team and clients across North America.

Co-creation of multi-year client and departmental strategy with a focus on collaboration and value creation

Increase of MRR by 58% and revenue by 34.2% YoY

Increase CSAT by 1.5% to 96.1%, Response SLAs by 2.1%, and NPS by 1.4 YoY

Oversight of 60+ FTEs in a dynamic matrix environment including Service Executives, Service Desk, Project Management, Compliance, Onboarding, Cyber Security, Design, Strategic Advisors, & CRMs

Development of internal and external governance structure

01/2020 - Current

Professor - Part Time [Sheridan College | Conestoga College]

Responsible for development of lesson plans and curriculum based on course specific learning outcomes. Oversight and development of 35-50 students per course.

01/2020 - 02/2023

Regional Director [SIRCORP]

Business leadership of 18 unique business units across Canada and USA.
Development and leadership of 50+ managers as well as 500+ employees.
Responsible for budgeting, LEs, business plan development and strategy.

Development of 12 managers into senior leadership roles

Creation and launch of more efficient labour model leading to a reduction of labour cost by 4.7% YoY

Launch of successful ghost brand across 37 location

Increased Gross Profit through operating cost control by 5.7M (8.2%) YoY

Increased EBITDA by 3.4M (8%) YoY

01/2017 - 01/2020

Consultant [The Fifteen Group]

Business development and lead management for organization. Managing diverse portfolio of clients with a variety of projects ranging from short-term contracts to full development of turnkey ventures. Director of Operations for restaurant and hotel properties. Project management including oversight and management of Culinary, Branding, Marketing, and Operations department to achieve project objectives.

Successfully execute and coordinate opening of operations across Canada including: Bar Sybanne, The Broadview Hotel, Buka Café, , Grand Spirits Distillery, Butter Chick, Chi Pie, Deli Café by Shell, Royal York

Standardization of project efforts through application of PMP methodology through tools and techniques to The Fifteen Group operations

06/2014 - 01/2017

General Manager [SIRCORP]

Business leadership of five individual concepts including Far Niente, FOUR, Petit Four, Reds Wine Tavern, and Canyon Creek. Responsible for overall business success including business and budget planning and execution. Development of hourly team members, supervisors, as well as management team members. Oversight of 12 managers and 120 team members. Achieved first financial profit at Reds in first year.

Increase profitability by 24.9% YoY through first six periods

Increase TripAdvisor from #563 to #133, OpenTable 3.8 to 4.2, and Google from 3.7 to 4.1

Increase guest feedback through OpenTable from 3.6 to 4.3

Increase EBITDA by 6%, reduced operating costs by 1.4%, reduced COGS by 1.5%, total labour by 8%

09/2012 - 06/2014

General Manager [Houston Avenue]

Business leadership of 400 seat business in the financial district. Implementation of succinct business strategy including but not limited to: service standards, food and beverage menu development, marketing, LSM initiatives, and location KPIs. Development of business budget and financial targets for operations team. Coordination and renovation of 150+ seat patio.

Coordination and Negotiation of supplier contracts to facilitate reduction of product costs by 3.3%

Reduction in operational cost by 3% and labour cost by 4% through sales analysis, menu engineering and strategic menu development

Developed LSM promotions including but not limited to: feature beverage programs, event menu packages, as well as local marketing initiatives

10/2011 - 09/2012

Consultant [Global Hospitality]

360 desk management. Proactively procuring, negotiating, and securing contracts for senior and executive level positions within the hospitality sector. Source, vet, and present qualified candidates to clients across the world.

12/2010 - 10/2011

Food and Beverage Manager [Hyatt]

Manager for banquets, outlets, and stewarding departments. Assisted in managing food and beverage components of three food and beverage outlets and 32,000 square feet of banquet space. Implemented department Impact Manual.

"Phil only knows how to do something one way, the right way. His amazing attention to detail and his ability to teach and train to that level is an attribute rarely found these days. I would love to work with Phil again in the future. A millennial without the millennial part.........”

Tony Zidar

Senior VP
RAMMP

"My experience with Phil can be summed up with one concept: an empathetic consultant. As a professional with a consultancy background, I believe this is the most valuable quality you could hope for in a consultant. Empathetic consultant fuels connections, both personally and professionally, with one goal: to find and solve problems together. Phil was able to instantly see the issues facing our restaurant and garner support from our stakeholders. His commitment and work ethic proved to be unwavering and invaluable to our restaurants continued success.”

Wesley Found

President
Linborough

"I had the great opportunity and privilege to work with Phil directly for the relaunch of our restaurant. Phil is a highly organized and timely coordinator. A solutions oriented and proactive manager. His work ethic is impeccable. And best of all, he is very easy to work with and a lot of fun!”

Tina Kevorkian

Owner
Buka Cafe

"Phil is undoubtably one of the highest performing and knowledgeable hospitality leaders in the industry. He has an unwavering sense of professionalism and is always focused on his next target; however, his priority always remains in people development. I had the pleasure of working with and directly reporting to Phil for 2+ years in my time at SirCorp, and have yet to experience a leader so committed to supporting and driving his teams to success. He has an eye for recognizing talent, resulting in each of his teams consisting of high performing “go getters” committed to bringing results. His expertise, honesty and direct approach to communication make him an incredible mentor. He was a major motivator in my own personal career growth and development. It was an absolute pleasure working with Phil and I can’t wait for our paths to cross again."

Emily Simpson

General Manager

"I own and operate a brewery, bar, and restaurant, and contracted Phil in his consulting role with The Fifteen Group to help streamline my operations and give a fresh perspective to our strategy. Phil's organization is what stood out at first. With a keen eye on detail and a comfort level with all things hospitality, he was a true asset in helping us uncover the low hanging fruit to implement change, but also to organize the more strategic, deeper, and longer term items that we may have otherwise left unchecked. Phil conducts himself professionally, fairly, and intelligently to share insight and help organize ideas. He obviously draws on significant experience in the industry. Whereas previously I would have hesitated to use any consultant, Phil proved that time with him is time well spent.”

Dave Watson

Co-Founder
Eastbound Brewing

"My husband and I worked with Phil on a start up restaurant this past year. Right at the outset, we understood that Phil has a keen eye to detail which we were very impressed with! His experience and wealth of knowledge were assets, but it was his ability to provide open and honest feedback to us that immediately gained our trust. Phil genuinely cared for our success and every step of the way lent his thoughts and ideas to support us during a challenging project. Phil was always enthusiastic, resourceful and organized during our meetings. We always walked away from our meeting confident that we were in the right hands. I can easily say that had it not been for Phil's expertise, we would not be where we are today!"

Susan Mathew

Co-Founder
Offbeet Kitchen

"I cannot say enough good things about the experience that I had working with Phil. He was vital to the opening of Bar Sybanne and was instrumental in many aspects of the operation since then. Phil had all the right connections to get us the best deals with suppliers, quick and easy fixes to major issues and was always there to support us if we had questions or needed to bounce ideas off of him. Phil works tirelessly and goes above and beyond the call of duty to assist his clients. I felt safe and secure with Phil as a resource to us during the opening process and I'm certain that with his help Sybanne became the very best that it could be. Phil was always available when we needed him, he went out of his way to send business our way once we were open and I could tell that he took a personal interest in our success. I am proud to say that Phil has now become a life-long connection and I'm certain that we will remain friends after this experience. I highly recommend working with Phil. You will not be disappointed!”

Marissa Kelly

Director of Ops

"Phil is by far one of the most talented and detail-oriented operations-focused hospitality professionals in the country. He consistently goes above-and-beyond every time for clients, front and back of house. His professional insights are proven to be instrumental in increasing internal efficiencies and elevating the consumer experience, ultimately increasing the bottom line. Phil's can-do attitude, and second-to-none service and operations improvement strategies, only heighten his ability to lead within the hospitality industry.”

Dean Harrison

VP of PR

"It's very hard in today's world to find consultants that are honest and straightforward. Phil is everything a consultant should be. He is very thorough in his work, not scared of telling you what is wrong in your business and provides you with excellent strategies and recommendations to help improve your operations. And most importantly, as a consultant, he cares about you and values your business. If anyone is ever in two minds about hiring Phil, I would be more than happy to talk to you and convince you why you should hire him.”

Syed Hashim

Restauranteur

"I own a small business and had been planning to open a 2nd location. The Fifteen Group was recommended by many industry friends to help with that expansion. Phil was my main point of contact on this project and was nothing but professional, detail oriented, and very easy to work with. This has been one of the best experiences I’ve had dealing with a consultant and I would not only recommend Phil to others but would recruit him for future plans for myself once again.”

Ashley De Boinod

Owner
Gloryhole Donuts

"As a client of the 15 Group, our organization benefited greatly from Phil's management. The systems Phil worked to implement resulted in tangible increased profitability for our restaurant and increased sales growth. Among Phil's many strengths he is a leader who's integrity guides his decision making with an overarching focus on perpetual improvement. I would not hesitate to work with or for, Phil again and I would recommend him with confidence to any organization looking to take their financial and organizational health to the next level.”

Laura Umbrio

General Manager

"Over the last 3 years, Phil and I have worked closely together on a number of projects in the hospitality industry. As the lead consultant on the projects that we were involved in, Phil was consistently on top of things. As a well-organized individual and a great communicator, clients and everyone around Phil enjoy and respect his dedication to his craft. Phil will go above & beyond and will excel at any task that he takes on.”

Arvin Sheivari

Brand Consultant

"Working with Phil on our restaurant project was an absolute pleasure. He is a consummate professional, honest and extremely detail oriented. He truly cares about his clients success and will always share his honest opinion. His leadership, work ethic, attention to detail and communication skills are excellent. I could not have asked for a better consultant to have worked with on our first project. I highly recommend Phil for any endeavour that he takes on!”

Tahir Khan

Professor

"Working with Phil on our restaurant project was an absolute pleasure. He is a consummate professional, honest and extremely detail oriented. He truly cares about his clients success and will always share his honest opinion. His leadership, work ethic, attention to detail and communication skills are excellent. I could not have asked for a better consultant to have worked with on our first project. I highly recommend Phil for any endeavour that he takes on!”

Tahir Khan

Professor

"Worked with Phil on our start up restaurant, his report was very detailed and to the point. All the issues he mentioned in his site visit and report were accurate and needed to be achieved to get my restaurant up to standards. His work is very professional. We were very pleased to have him as our consultant and will continue working with him in the future. Thanks.”

Kareen Ibrahim

Director
Kaza Consulting

"Phil worked for Global Hospitality between 2011-12 and he quickly made a mark, making a senior level placement shortly after starting. His production was consistent from there, and I believe he would have had many years of success with us had he not returned to restaurant operations. He's articulate, smart, and ambitious. A good guy on any team!”

Joshua Platz

Managing Partner
Global Hospitality

"Phil was my General Manager at Far Niente, Four and Petit Four for almost two years. It was great to work with a Dynamic, energetic, skilful, hardworking and attention to details manager. He was instrumental in my growth during his time with the company. He leads by example and will go above and beyond to bring out the best in his team. Phil was deservedly bestowed the Best General Manager of the year for the Signature brand for 2016.”

Oswald Pereira

General Manager

"Phil and his team have been helping me develop a restaurant concept I’ve been thinking about for a few years. Phil has plenty of previous experience that guides his recommendations. As certain as I am about the direction I want to go, there have been many time’s where Phil has made suggestions that have forced me to think deeper. I’m glad Phil was chosen to handle my account :)”

Nikoo Sharifi

Artist

"Phil has been my GM on two separate occasions. He has helped me grow my technical and people skills and financial knowledge, he has helped to shaped me into the GM I am now. His eye for detail and vision is truly exemplary, he works with conviction, passion and tireless energy, a fierce leader, and avid supporter of his team.”

Aline Di Paolo

General Manager

"I had the privilege of working with Phil in a variety of councils, student organizations, and student projects at the CIA. I could always count on him to share in my same drive for perfection, timeliness and quality, no matter what task was at hand. I would recommend him in anything he is applying for.”

Chris Lauber

Senior Director

"I was mentored by Phil during my transition from a Sous Chef to Head Chef and I will always be thankful for that promotion & mentorship. I have also work with Phil during my time at SIRCORP and I would like to work with him when the due time comes once again!”

Richard Salas

Executive Chef

"Phil is a great executive consultant, providing the right approach for any situation, and providing full support at all time. He is trustworthy and will ensure that all follow up are fast and effective.”

Nicolas Billerot

General Manager

"Phil has the determination, drive, and perseverance to succeed. He's great to have in the office, and his attitude keeps everyone in good spirits. It's definitely a pleasure to work alongside Phil.”

William Coutts

Director of F&B

"Philip is an exceptional executive recruiter, he has the ability to find the perfect candidate for the most hard to fill positions. His ability to think outside the box will ensure he has a successful future.”

Akwasi Osei-Tutu

Consultant

"I had the pleasure of working under Phil Shumeiko's leadership for 2 years at Service Inspired Restaurants and I can say I have grown as a result of his mentorship. As my Regional Director, Phil was constantly my source of leadership inspiration, drive, and knowledge, always pushing me and my team to hold ourselves to a higher standard. He proved to be the single greatest resource I had available to me and his business acumen and operational excellence shaped me as a business leader. But above all else, what makes Phil the inspirational leader that he is is his character. Phil always went above and beyond expectations to make the success of our business and our people his number one priority. There have been few leaders in my career that have influenced me like Phil has and I would love to work with him again in the future.”

Joe Naguib

General Manager

"I've had the pleasure of working directly with Phil for the past 3 years. From Day 1, Phil has shown an innate drive and dedication to consistently move the business forward. He tackles challenges head on, and is dedicated to his team and to his colleagues. I've been extremely impressed with his business sense, but most importantly he always puts people first. He is thorough and thoughtful, and I know he'll be extremely successful wherever he chooses to invest his energy. I hope that our professional paths will cross again in the future.”

Lisa Adams

Financial Analyst